We perform regular maintenance and updates to our services. Details of major updates are published 14 days in advance and a full schedule of maintenance windows is available annually. more »
WAM!NET Technical Support Request
Many issues can be resolved by first checking Latest Info. Technical support for our services is available to our customers and their third party users 24 hours a day, seven days a week, at no additional cost. However, users of Hosted WAM!NET® Internet Gateway(SM) and WAM!NET® Content Submission Portal(SM) Services must contact the subscribing organization for technical support.
Our technical support organization will answer your technical questions regarding the use of our services and help trouble shoot any service issues you report. A technical support request is recorded as a support case once sufficient identifying information has been supplied by the submitter with progress reported against the case until it is closed. When a service issue is determined to be a software bug, it will be recorded in our software bugs database and assessed for resolution in a future release of the impacted service(s).
For urgent technical support requests please use the telephone numbers shown. Other technical support requests can be made via email using the form below. Please be ready to supply your Resource ID, a return phone number and as much specific information as possible about the problem.
Standard response time via email is 24 hours. For more urgent requests please contact us using one of the telephone numbers shown.
Fields in bold and marked with a "*" are required.